ARC GROUP Limited Privacy Policy Statement

Updated: April 18th, 2023

This Privacy Policy applies to information you provide to ARC Group (hereinafter referred to as “ARC”, “we”, “us” or “our”) via arc-group.com (the “Site”) as well as contact information provided to us offline. Otherwise this Privacy Policy does not govern other Websites or any other data collection, disclosure or usage practices, off-line or otherwise.

ARC Group Limited and its affiliates undertake to fully meet the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong as well as the GDPR regulation of the European union. In doing so, we will ensure our staff comply to the strictest standards of security and confidentiality in respect of all personal information and data submitted by you via our products, services and website. To protect your privacy, we are committed to safeguard your personal information (or “personal data”) to maintain customer trust.

This Privacy Policy Statement (the “Policy”) describes how ARC collect, use and share information about you and the choices that you can make about the way your information is collected, used, shared and transferred.

Information we collect and how we use it

We collect information from you as part of certain features on our Site, such as when you fill out our contact form or email request form, register for a webinar, newsletter or download a white paper. The information we collect may include your name, title, email address, company name, phone number, general location, and circumstances of collection. Third party tools employed on our Site, like Google Analytics, may collect additional information from you, such as geographic area, age, operating system language, and inbound referral link. We may use the contact information you input to send you or your organization information, newsletters, special offerings, and other communications (such as event notifications, job postings, and content available for download), to service our Site, and as necessary to perform services for you or your organization once you or your organization becomes a customer.

We also have a feature that allows you to send us your resume if you are interested in a career at ARC Group. We may use this information as part of the evaluation and hiring process and to send you future job postings.

If required by law, we may also use the information to meet our obligations, requirements or arrangements in connection with any law, regulation, judgement, court order, sanctions regime, within the European Union (“EU”), the US Hong Kong, or another jurisdiction, and to comply with any guidelines, guidance or requests given or issued by any legal, regulatory, governmental, tax, law enforcement or other authority, self-regulatory or industry bodies or associations of financial services provided within or outside of the EU, US or Hong Kong (the “Authorities”)

Offline Contact Information

You may provide us with your contact information, such as name, title, email address, company name, phone number, general location, and circumstances of collection, in a variety of ways, such as via a business card, through a lead page at a presentation, or at a conference. We may store and use that contact information to contact you or your organization for marketing, send you or our organization support information, product and service announcements, and other business communications, to service our Site and as necessary to perform services for you or your organization once you or your organization becomes a customer. Your contact information may be combined with contact information we collect through our Site and otherwise will be held in the same manner as contact information we collect through our Site, as further described below.

IP addresses

Tools employed on our Site may gather your IP address when you access the Site.  We use IP addresses to analyze trends, administer, maintain, and improve the Site, and gather broad geolocation information for aggregate use. Your IP address may indicate the city from which you are accessing the Internet, but we do not use your IP address in a manner linked to other of your personally identifiable information.

Updating and removing your information

We will let you update your personal information that you have provided to us through the methods available on the Site. You may also contact us to update or remove your information via the email address provided at the end. We will also take steps to make sure that any updates or removal requests that you provide are processed in a timely and complete manner. If you request that we remove your personal information, that may impact your ability to access or receive our services.

Location

ARC Group is located in at all the locations provided at the site under arc-group.com/contact, so by providing us information, you are consenting to its potential transfer to us in all those countries. Information that we collect from you may be transferred to, and stored at, a destination outside the United States, European Economic Area (“EEA”) or the country in which you are located. The personnel who use your information as part of the practices described in this Privacy Policy may also be located outside the United States, EEA or the country in which you are located.  By submitting your personal information, you agree to this transfer, storing or processing.

Third parties

Third parties may operate or host the Site or the computers that operate the Site, store, or process data for us, provide services related to the information requests that you have submitted or communications we provide to you. In addition, we have described above how we use Google Analytics. We also use Mailchimp (The Rocket Science Group, LLC), to manage email marketing subscriber lists and send emails to our subscribers (Read their privacy policy); SafeNames to host this website, and Automattic, Inc., whose WordPress software (and associated add-on software) we use to manage the content of this website.

We do not sell personally identifiable information collected via the Site to third party marketers.

Cookies and Online tracking

A cookie is a small file placed on your computer that stores information. Overall, cookies help us provide you with a better Site. We may use cookies to verify your browser and to maintain your session and we may also use cookies of third-party partners, such as Google, which may analyze our Site use and provide advertisers with the ability to better tailor ads to your preferences We use cookies to operate and provide our services, to remember your choices, such as your language preferences, and to customize our services for you. Cookies and similar technologies are used to identify your device for the following purposes:

• allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled. This allows us to know whether data can be collected from your web browser;
• temporarily allow you to carry information between pages of our website to avoid having to re-enter that information;
• temporarily identify your device after you have logged in to a secure page on our website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities.
• Analytical/performance cookies. These are used to help us improve our website by:
• tracking your visits to our website and recognising your web browser when you are a repeat visitor so that we can gather statistics on new and repeat visitors to evaluate site effectiveness.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to:
• personalise our content for you and remember your preferences (for example, your choice of language and region);
• store your login and other preferences so you do not have to re-enter that information when you return to the website.
• Targeting / advertising cookies. These cookies record your visit to our website, your response to our online advertisements, track the pages you have visited and the website links you have followed. We use this information to:
• make our website more relevant to your interests;
• provide online advertisements or offers on our website or third-party websites which are most likely to interest you;
• evaluate the effectiveness of our online marketing and advertising programs.

The above cookies may be placed on your device by us or by third parties on our behalf (for example, advertising networks and providers of external services like web traffic analysis services). No personally identifiable information about you is collected or shared with third parties as a result of this research.

If you would like further information on the cookies we employ, please contact us via the email address provided at the end. Below are some online resources that provide some helpful information on how to change your cookie preferences:

• http://www.youronlinechoices.eu (if you are based in the EU)
• https://youradchoices.com if you are based in the US)
• http://www.allaboutcookies.org

Google Analytics is a web analytics service provided by Google. Google Analytics may use cookies or other means to help us analyze how users use the Site. The information generated by the cookies about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity, and providing other services relating to website activity and internet usage. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software. Find more information about Google’s privacy practices here.

Below is a list of cookies associated with Google Analytics that can be used on this Site from time to time:

Disclosure or Transfer of Data

We will take all practicable steps to keep all your personal data confidential and/or undisclosed, subject to the provisions in this section. Generally speaking, we will only disclose and/or transfer your personal information to our personnel and staff for the purpose of providing services to you. However, we may also disclose and/or transfer such information to third parties under the following circumstances:

• Where the information is disclosed and/or transferred to any third party who have been duly authorized by us to use such information under a duty of confidentiality;
• Where the information is disclosed and/or transferred to any ARC agents, affiliates or associates who have been duly authorized by us to use such information;
• Where ARC needs to protect and defend our rights and property;
• Where ARC considers necessary to do so in order to comply with the applicable laws and regulations, including without limitation compliance with a judicial proceeding, court order, or legal process served on ARC.
• Where ARC deems necessary to do so in order to maintain and improve the services; and

You are deemed to have agreed to, consented to and authorized us to disclose and/or transfer your personal information under the circumstances stated above. For these purposes we may provide your personal information to the following parties:

• any agents, contractors, sub-contractors or associates of the ARC (including their employees, officers, agents, contractors, service providers and professional advisers);
• any third party service providers who provide services to us or any affiliate., in connection with the operation or maintenance of our business (including their employees and officers);
• any Authorities;
• any persons under a duty of confidentiality to us or any affiliate of ARC. which have undertaken to keep such data confidential;
• any credit reference agencies;
• any affiliate of ARC Group Limited.;
• third party financial institutions, insurers, credit card companies, securities and investment services providers;
• third party reward, loyalty, co-branding and privileges programme providers;
• co-branding partners of ours or any affiliate of ARC. (the names of such co-branding partners will be provided during the application process for the relevant products and services, as the case may be); and
• charitable or non-profit making organisations.

Exceptions

In addition to the uses described above in this Privacy Policy, we may use and disclose information, including personally identifiable information, submitted by you and/or collected by the Site or otherwise subject to this Privacy Policy, to the extent reasonably necessary for any one or more of the following purposes: (i) to correct technical problems and malfunctions in how we provide our Site to you and to technically process your information; (ii) to protect the security and integrity of the Site; (iii) to protect our rights and property and the rights and property of others; (iv) to respond to claims that your information violates the rights or interests of third parties; (v) to comply with applicable law; (vi) to respond to judicial process; and (vii) to the extent permitted under other provisions of law, to provide information to law enforcement agencies and for an investigation on a matter related to public safety, as applicable.

You understand and agree that technical processing of your information is and may be required (a) to send and receive messages regarding your use of the Site; (b) to conform to the technical requirements of connecting networks; (c) to conform to the limitations of our Site; and (d) to conform to other, similar technical requirements.

Security

We will always strive to ensure that your personal data will be protected against unauthorized access and have implemented appropriate electronic and managerial measures in order to safeguard, protect and secure your personal information.

All personal information provided by you is only accessible by the authorized personnel of ARC or our authorized third parties, and such personnel shall be instructed to observe the terms of this Policy when accessing such data. You may rest assured that your personal information will only be kept for as long as is necessary to fulfill the purpose for which it is collected.

No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information against unauthorized access, we cannot guarantee its absolute security.

Retention of Personal Data

Once we obtained your personal data, it will be maintained securely in our system. We will retain your personal information only as long as we need it for the purposes described in this Privacy Policy. In general, if we have no other legitimate reason to continue using your personal information and you withdraw your permission, we will delete it. However, when you unsubscribe from marketing communications, we may keep your email address to ensure that we do not send you any more marketing communications.

Changes in this Policy

We may periodically update this Privacy Policy. For example, we may update this policy in order to describe how new Site features may affect our use of your information and to let you know of new controls and features that we may provide you. We will not apply changes to this policy retroactively to information we have previously collected unless it offers you greater protection or choice. We reserve the right to update, revise, modify or amend this Policy at any time as we deem necessary and you are strongly recommended to review this Policy frequently. Any update, revision, modification or amendment to this policy will be available in the latest privacy policy at: https://www.arc-group.com/privacy and/or other places we deem appropriate.

Contact us

All inquiries regarding this Privacy Policy, your rights under it, or use, removal or updating your information, should be directed to contact@arc-group.com.